Parts Technician is a key role within the Union Tractor Organization. This position is for a customer focused individual striving to improve service levels and increase customer confidence.
- Excellent Product knowledge with a focus on continued improvement
- Team player and mentor with a positive, proactive attitude
- Understanding and adherence to UTL system and procedures, including credit policies, warranties, sales & returns, core returns, purchasing and quoting
- Respond to every request with a sense of urgency – report status efficiently
- Source parts via OEM schematics – review requests for complete information – determine ETA requirements and source accordingly
- Maintain purchase orders, back orders, inter warehouse transfers and open orders to completion in a timely manner
- Able to receive incoming shipments, prepare outgoing shipments, maintain all records for and follow through with discrepancies
- Create and maintain vendor reference material – database, websites, catalogues
- Run monthly stock status reports and alert management with concerns
- Record and analyze the movement of parts – suggest stocking items based on sales and local market
- Proactively seek sales in slow times – cold call, up-sell
- Ensure customer fleet information is recorded and updated
- Increase sales by targeting customer requirements based on fleet and season
- Maintain clean and professional appearance in parts and warehouse area
- Lead by example regarding corporate initiatives
- Adhere to and enforce all health & safety policies and procedures
- Provide high level of customer satisfaction – both internally and externally
- Stock and maintain showroom
- Possible snow removal and clean up as required
- Stock put away
- Product Sourcing as required
- Purchasing as required
- Associated paperwork and filing for all of the above duties
- Any other duties as required by the Parts Manager
REQUIREMENTS & QUALIFICATIONS:
- Experience in Parts Sales- preferably in Heavy Equipment or Heavy Equipment Parts
- Journeyman Parts ticket is preferred.
- Sound set of computer skills including Microsoft office suite
- Able to lift up to 50 lbs. repetitively
- A customer driven positive attitude is a must!
- Must be willing to stay late to complete priority tasks
- Must be willing to be on call rotation
- Must be capable of complex math calculations such as margin, markup, freight and exchange
Job Type: Full-time
Salary: $30.00-$40.00 per hour