Parts Technician is a key role within the Union Tractor Organization. This position is for a customer focused individual striving to improve service levels and increase customer confidence.

• Excellent Product knowledge with a focus on continued improvement
• Team player and mentor with a positive, proactive attitude
• Understanding and adherence to UTL system and procedures, including credit policies, warranties, sales & returns, core returns, purchasing and quoting
• Respond to every request with a sense of urgency – report status efficiently
• Source parts via OEM schematics – review requests for complete information – determine ETA requirements and source accordingly
• Able to perform complex equipment rebuild quotes using SIS, Prosis or other OEM reference software
• Maintain purchase orders, back orders, inter warehouse transfers and open orders to completion in a timely manner
• Proactively seek sales in slow times – cold call, up-sell
• Follow up and close open orders and quotes on a regular basis
• Ensure customer fleet information is recorded and updated
• Maintain clean and professional appearance in parts and warehouse area
• Lead by example regarding corporate initiatives – cash sale to tracking account customers, lost sale reports
• Promote and support Service Department and reman components
• Train new employees on duties and procedures
• Adhere to and enforce all health & safety policies and procedures
• Provide high level of customer satisfaction – both internally and externally
• Product Sourcing as required
• Purchasing as required
• Associated paperwork and filing for all of the above duties
• Any other duties as required by the Parts Manager

REQUIREMENTS & QUALIFICATIONS:

• A minimum of 5 years parts experience or Journeyman Equivalent
• Must have experience in parts sales for off road equipment
• Caterpillar experience is an asset
• Sound set of computer skills including Microsoft office suite
• A customer driven positive attitude is a must!
• Must be willing to stay late to complete priority tasks
• Must be willing to be on call rotation
• Must be capable of complex math calculations such as margin, markup, freight and exchange

Job Types: Full-time, Permanent

Salary: $38.35 per hour

Apply Online Below or Email Your Resume to hr@uniontractor.com