Parts Technician is a key role within the Union Tractor Organization. This position is for a customer focused individual striving to improve service levels and increase customer confidence.

• Excellent Product knowledge with a focus on continued improvement
• Team player and mentor with a positive, proactive attitude
• Understanding and adherence to UTL system and procedures, including credit policies, warranties, sales & returns, core returns, purchasing and quoting
• Respond to every request with a sense of urgency – report status efficiently
• Source parts via OEM schematics – review requests for complete information – determine ETA requirements and source accordingly
• Able to perform complex equipment rebuild quotes using SIS, Prosis or other OEM reference software
• Maintain purchase orders, back orders, inter warehouse transfers and open orders to completion in a timely manner
• Proactively seek sales in slow times – cold call, up-sell
• Follow up and close open orders and quotes on a regular basis
• Ensure customer fleet information is recorded and updated
• Maintain clean and professional appearance in parts and warehouse area
• Lead by example regarding corporate initiatives – cash sale to tracking account customers, lost sale reports
• Promote and support Service Department and reman components
• Train new employees on duties and procedures
• Adhere to and enforce all health & safety policies and procedures
• Provide high level of customer satisfaction – both internally and externally
• Product Sourcing as required
• Purchasing as required
• Associated paperwork and filing for all of the above duties
• Any other duties as required by the Parts Manager

REQUIREMENTS & QUALIFICATIONS:

• A minimum of 5 years parts experience or Journeyman Equivalent
• Must have experience in parts sales for off road equipment
• Caterpillar experience is an asset
• Sound set of computer skills including Microsoft office suite
• A customer driven positive attitude is a must!
• Must be willing to stay late to complete priority tasks
• Must be willing to be on call rotation
• Must be capable of complex math calculations such as margin, markup, freight and exchange

Job Types: Full-time, Permanent

Salary: $38.35 per hour

Apply Online Below or Email Your Resume to hr@uniontractor.com

Apply Online Below or Email Your Resume to hr@uniontractor.com

Department: Service Wage: 51.31/hr.

Position Reports To: General Service Manager

Position Profile:

Shop Foreman is a key leadership position in the Service Department responsible for:

• Responsible for profitable and effective management assigned shop segments.
• Manage a team of technicians, apprentices in all aspects of productivity including quoting, diagnostics and invoicing
• Liaise with Customer, Sales and internal teams as required on service issues and opportunities
• Assist in all technical aspects including diagnostics and parts support where required
• Manage warranty and rework to assigned targets
• Manage technicians to a timely and productive service schedule (Labour Utilization)
• Act as an ambassador for Health and Safety including corporate initiative such as CORE
• Comply with all safety requirements such as tool box meetings, safety meetings and hazard analyses
• Manage administrative requirements such as cost coding and time and materials allocations, job stories etc.
• Perform required HR responsibilities such as interviewing, hiring disciplining and terminations.
• Mentor and train mechanics and apprentices.
• Ensure Job Stories are complete for every work order
• Some hands on mechanical work may be required.

Requirements and Qualifications

• Journeyman Mechanic
• Strong Computer skills- Excel, Outlook
• Proficient with SIS, Prosis and other OEM software packages
• Minimum 5 years Caterpillar experience
• Minimum 3 years supervisory experience
• Experience with Volvo, Komatsu and Deere an asset.

Job Type: Full-time

Salary: $51.31 /hour

Apply Online Below or Email Your Resume to hr@uniontractor.com

Union Tractor Ltd. was incorporated in 1927 and operates from Five locations in Alberta and British Columbia. The company’s reputation is built on being the largest provider of quality aftermarket replacement parts and service for a wide range of construction and transportation equipment. Our customers represent industries from a cross section of the local economy including petroleum exploration and production, forestry, road building, mining, farming, waste management, natural gas production and highway transportation. Union Tractor offers a great work environment, competitive salary, benefits and a company pension plan.

Position summary:

• Promote and sell heavy equipment parts, undercarriage, shop services and a range of heavy equipment related supplies.
• Meet with equipment owners and operators to provide value solutions for their business.
• Provide point of contact for Owners and operators.
• Overnight travel may be required.
• Participate in related association, tradeshow, and customer events

The successful candidate will possess:

• Enthusiasm
• Strong communication skills
• Mechanical knowledge
• Time management and organizational skills
• Professional attitude and the ability to work in a team environment
• Candidate must have the ability to generate sales via existing and targeted accounts and grow market share in the designated territory
• Willingness to do weekly call reports and call planners.
• Able to analyze sales reports and incorporate into planning and directives.

Additional qualifications desired:

• 2-3 years of sales experience
• Solid set of computer skills with MS office.
• Knowledge of heavy equipment industry
• Product Support experience
• Candidate should be comfortable working in office and field conditions

Job Types: Full-time, Permanent

Salary: $85,000.00-$110,000.00 per year

Apply Online Below or Email Your Resume to hr@uniontractor.com

Duties and responsibilities:

• Full P&L responsibilities in including expense and bottom-line management.
• Assist General Manager in developing an accurate and realistic branch budget
• Assist the General Manager in developing individual sales targets for branch and Sales Rep(s).
• Direct and supervise sales effort at the branch.
• Ensure expectations for Sales Representatives are met or exceeded. I.e.; call reports, number of calls per day, target account management, account penetration etc.
• Set targets and direct the Sales Rep(s) in the development of new customers focusing on profitable growth.
• In addition to supervising Sales Rep(s) the Branch Manager will manage their own sales territory, calling on customers and developing new business.
• Work with General Manager to set pricing strategies to maximize both sales and gross margin in the branch region.
• Work with the President and Branch Managers team to contribute ideas and foster a culture of continuous improvement.
• Manage a team of Parts and customer service people focusing on best in class customer service, improved business processes and hands on involvement with key large customers and quotations.
• Have functional capabilities in all departments including Parts, Warehouse and Sales.
• Willing to be on call as required.
• Deal with branch human resource issues, under guidance of the General Manager and within company HR policies.
• Ensure a safe and efficient work environment for all branch personnel. Communicate regularly with corporate safety department and ensure we are following all safety procedures and OHS rules.
• Work with key vendors to increase sales of their product lines in the branch territory.
• Work with senior management on the introduction of new product lines.
• Attend trade shows and events as required.
• Be available for travel throughout the territory as required.
• Work closely with General Manager of Service on all technical, service and warranty issues at the branch.
• Other duties as assigned.

Required Skills

• Minimum 5 years supervisory experience
• Ability to create and always foster a positive culture representing the company’s best interests while building a strong branch team.
• Experienced Sales Professional
• Solid understanding of heavy equipment parts
• Outstanding leadership skills
• Strong organizational skills
• Proficient in Microsoft Office- Excel, Word and Outlook
• Impeccable safety record
• Solid business acumen and management skills
• Only Hands on Managers need apply!

Job Types: Full-time, Permanent

Salary: $110,000.00-$120,000.00 per year

Apply Online Below or Email Your Resume to hr@uniontractor.com