Senior Parts Technician – Nisku

Parts Technician is a key role within the Union Tractor Organization. This position is for a customer focused individual striving to improve service levels and increase customer confidence.

  • Excellent Product knowledge with a focus on continued improvement
  • Team player and mentor with a positive, proactive attitude
  • Understanding and adherence to UTL system and procedures, including credit policies, warranties, sales & returns, core returns, purchasing and quoting
  • Respond to every request with a sense of urgency – report status efficiently
  • Source parts via OEM schematics – review requests for complete information – determine ETA requirements and source accordingly
  • Able to perform complex equipment rebuild quotes using SIS, Prosis or other OEM reference software
  • Maintain purchase orders, back orders, inter warehouse transfers and open orders to completion in a timely manner
  • Proactively seek sales in slow times – cold call, up-sell
  • Follow up and close open orders and quotes on a regular basis
  • Ensure customer fleet information is recorded and updated
  • Maintain clean and professional appearance in parts and warehouse area
  • Lead by example regarding corporate initiatives – cash sale to tracking account customers, lost sale reports
  • Promote and support Service Department and reman components
  • Train new employees on duties and procedures
  • Adhere to and enforce all health & safety policies and procedures
  • Provide high level of customer satisfaction – both internally and externally
  • Product Sourcing as required
  • Purchasing as required
  • Associated paperwork and filing for all of the above duties
  • Any other duties as required by the Parts Manager

REQUIREMENTS & QUALIFICATIONS:

  • A minimum of 5 years parts experience or Journeyman Equivalent
  • Must have experience in parts sales for off road equipment
  • Caterpillar experience is an asset
  • Sound set of computer skills including Microsoft office suite
  • A customer driven positive attitude is a must!
  • Must be willing to stay late to complete priority tasks
  • Must be willing to be on call rotation
  • Must be capable of complex math calculations such as margin, markup, freight and exchange

Job Types: Full-time, Permanent

Salary: $38.35 per hour

Apply Online Below or Email Your Resume to hr@uniontractor.com

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